Community Case Manager – Tahlequah/Sallisaw

At Oklahoma United Methodist Circle of Care we are committed to providing help, healing and hope to families and children in crisis. The Community Case Manager will work closely with and guide the case management for housing stabilization among Circle of Care client and community members. The Community Case Manager will provide educational opportunities and wrap-around services for clients and community members. This position is a temporary grant position, from December 1, 2021 through December 31, 2022.

ESSENTIAL DUTIES and PRIMARY RESPONSIBILITIES

● Conduct intake, screening, assessments, shelter/transitional housing placement and ongoing monitoring for persons and families at risk of eviction or homelessness.

● Provide housing counseling, housing-related services, wrap-around services and case management for housing stabilization.

● Refer CoC clients and community citizens to Community Cares Partners (CCP) for rental assistance, relocation assistance and utility assistance.

● Assist clients in completing CCP application or removing barriers for the client to complete it.

● Connect clients with opportunities to learn independent living skills, financial and budgeting skills, income stability, employment services, education, job readiness, access to mental health services, transportation, obtaining vital documents.

● Facilitate client access to community resources, including locating housing, food, clothing, school programs, vocational opportunities or services; assist client in developing natural resources and contact social support networks.

● Assist clients in determining their needs in all areas, including, but not limited to employment, education and financial needs.

● Develop and maintain good relations with clients, landlords and other community resource providers.

● Conduct outreach, as needed, within the community to increase collaboration and referrals.

● Document all client encounters and contracts made on behalf of clients; complete and submit billing documentation as appropriate; maintain comprehensive client files, which may include documents held for safekeeping on behalf of the client.

● Maintains and reports applicable statistics regarding programs and client services.

● Provide educational opportunities for life skills

● Attend in-service workshops and training programs to improve knowledge and skill in implementing the program components.

● Communicate with the Director regarding needs of clients to ensure housing stabilization.

● Travel regionally and statewide as needed to support the program.

SKILLS and ABILITIES

● Present compassion, especially when clients are experiencing complex issues

● Ability to communicate thoughts and concerns clearly, both orally and in written form

● Ability to present a care plan to clients clearly so they understand

● Exceptional listening skills, understanding client needs and developing effective client service plans

● Aware of cultural competence, to understand and value clients’ unique perspectives

● Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.

● Ability to gather data, accurately enter data into online systems, compile information, and prepare reports.

● Ability to monitor, assess and record client progress in care plans, and adjust plans and services.

● Must exercise discretion and maintain confidentiality

● Tolerance to work under adverse conditions

● Open to learning and willing to use new skills and information; receptive to constructive criticism

● Work independently, and as a team member, without constant supervision

● Maintain willingness to work flexible hours in order to meet the needs of the agency

● Organized and detailed with the ability to manage all of the moving parts of client case management

● Ability to use standard office equipment

● Excellent communication and telephone etiquette skills

● Proficient in Microsoft Word and Excel with the ability to learn additional software

● Ability to research and analyses program related data

● Capable of lifting heavy objects of up to 20 pounds

● Desire to work in a social service setting

● Become familiar with all of Circle of Care programs and facilities

● Committed to the mission of the United Methodist Circle of Care

MINIMUM QUALIFICATIONS

● Must be at least 21 years of age

● Education: Bachelor’s degree or higher preferred in social work or related field; with 2 years of experience in a social service field

● Pass a thorough background check, Department of Transportation check, pre-employment physical, drug test as required by Department of Human Services

● Possess a valid Oklahoma driver’s license and a good driving record

We are seeking both part-time and full-time positions. Must pass an OSBI criminal background check, drug test, driving history, and physical.

Circle of Care is an EOE/Drug Testing Employer. Send Resume, cover letter and application (including references) to careers@circleofcare.org.