The engagement coach supports and motivates program participants in discovering and creating ways to successfully maintain the ability to care for their children in their own homes. Help participants identify their strengths and create goals that promotes family strengthening. The engagement coach will help the participant work through challenges that prevent the family from obtaining housing, education, employment/income and transportation.
ESSENTIAL DUTIES and PRIMARY RESPONSIBILITIES
• Conduct participant orientation regarding community and campus programs, expectations, responsibilities, and other pertinent information.
• Assist participants in developing an Individualized Service Plan (ISP).
• Conduct quarterly reviews with participants to discuss progress with ISP’s. Address challenges and provide guidance.
• Develop strategic partnerships within the community to bring services and support that will assist participants in achieving their goals
• Facilitate referrals to community resources and coordinate with service providers.
• Coordinate educational/training opportunities that address the needs and interests expressed by participants to include life skills, personal development, personal care/hygiene, cooking and housecleaning.
• Assist participants in identifying careers that fit their skills, interest, and family situation.
• Collaborate with local employers and advocate for job opportunities for participants.
• Attend weekly house meetings with participants to build rapport, cultivate relationships, and share current program information.
• Conduct weekly individual check in meetings with participants to provide support, encouragement, and a listening ear.
• Ensure participants are following program requirements, rules, and policies.
• Ensure participants maintain an adequate supply of personal and household items.
• Develop and facilitate family strengthening activities with the families being served.
• Advocate for participants in protection of their legal rights and in assisting them in activities beyond their present level of independence while remaining in adherence of Circle of Care policies.
• Encourage and coordinate participation in community activities.
• Assist with visitation arrangements to the campus and off campus.
• Become familiar with the purpose of participants’ medications and any side effects or precautions for each drug.
• Understand dietary needs of participants and ensure needs are considered during nutrition workshops.
• Assist with afternoon/evening child care for parent meetings.
• Share on-call weekend duties if necessary to transport participants to church services.
• Ensure security of cottages and that participants are all accounted for prior to end of shift.
• Facilitate monthly participant review meetings with Director and other program staff.
• Manage monitoring and reporting of program outcomes and collaborate with Director on program planning and development for continuous quality of improvement.
SKILLS and ABILITIES
· Ability to embrace diversity and difficult personal circumstances in serving participants of varied backgrounds and learning styles.
· Capable of working collaboratively with colleagues, participants, and community resources.
· Excellent listening, written and verbal communication skills with a comfort level in delivering presentations and training.
· Attention to detail and accuracy, strong work ethic and ability to prioritize multiple tasks and follow through in a timely manner.
· Ability to motivate and inspire others and engage in critical thinking.
· Motivated to continually develop knowledge in social services by participating in ongoing professional development through training, meetings, and educational courses.
· Proficiency in MS Office Suite as well as ability to learn software and database programs.
- Present exceptional customer service with high expectations for quality of service.
- Must exercise discretion and maintain confidentiality.
- Tolerance to work under adverse conditions.
- Work independently, and as a team member, without constant supervision.
- Organized, detailed and receptive to constructive criticism.
- Ability to use standard office equipment.
- Capable of lifting heavy objects of up to 20 pounds.
- Desire to work in a social service setting.
- Become familiar with all of Circle of Care programs and facilities.
- Committed to the mission of Circle of Care and the service of homeless women and children.
- All other duties as assigned.
- Bachelor’s degree or higher preferred in social work or related field; or a minimum of (5) years relevant work experience.
- Must be at least 21 years of age.
- Experience working disenfranchised population.
- Demonstrated discretion in dealing with sensitive issues and client privacy.
- Pass a thorough background check (including fingerprinting), Department of Transportation check, pre-employment physical, TB and drug test as required by Department of Human Services
- Possess a valid Oklahoma driver’s license and a good driving record
Job Type: Full-time
Pay: $35,568.00 per year, 100% medical benefits paid, paid vacation, sick and holiday leave. EOE drug testing employer.